1. Centre performance:

• Propose the annual financial budgets including new sales, revenue, overhead costs and contributions;
• Together with TLM, propose the annual non-financial targets including: re-enrolment rate, lost teaching hours, CSS, etc
• Propose plans and actions in order to achieve the approved annual budgets and targets.

2. Centre operations:

Property management

• Maintain the building (office, classrooms, corridors, lobby, stairs, lifts, WCs, etc) in proper conditions: tidy, clean and safe;
• Maintain all facilities and equipment in proper conditions: clean, safe and workable;
• Maintain ILA standards inside and outside the building: visual, billboard, posters, noticeboard;
• Responsible for appropriate forecast and ordering of books and materials for centre use.

Human Resources

• Recruit and select staff
• Train and coach staff
• Develop staff

Administration

• Follow relevant regulations, code and law of the government;
• Work with local authorities.

Operations

• Follow the company policies, procedures, regulations, document and reporting systems
• Maintain the company standards
• Make sure staff follow the company policies, procedures, regulations, document & reporting systems and standards.

Academic involvement

Work with the Academic Manager about the following for the purpose of bringing the best results to the company and the best services to relevant people: customers, teachers, TAs, staff.

• Non-financial budgets
• Scheduling
• Teachers issues, if any
• Events
• Others where appropriate

3. MRK

• Understand the market and organize events to achieve monthly, quarterly and yearly sales target

• University graduate
• At least 4 years’ experience at management level in a foreign invested company
• Understanding of local and foreign educational systems
• Strategy planning skills
• Good management skills
• Strong sales and customer service focus
• Excellent organizational skills
• Excellent interpersonal and communication skills
• Good presentation and persuasive skills
• Training, coaching and delegating skills
• Fluent in both English and Vietnamese
• Work on shift and/or weekend.