Job Purpose: 

• To measure the customer experience at each staff and customer interaction point with the ILA brand.

Working Relationships:

• The CE Officer will work closely with each department with-in the business. They will provide satisfaction feedback from both staff and customers to the relative departments.
• Internal: Each department within the business
• External: Each customer of ILA and some customers of our competitors

Listed are the main responsibilities of the CE Officer:

• Track staff and customer satisfaction at each interaction point with the business.
• Report to each business department the staff and customer satisfaction scores.
• Collect the verbatim feedback of staff and customers and re the findings to the relevant department within the business.
• Prepare reports and meetings between CE and the other departments within the business.

• College/University Degree
• Customer service oriented and passionate about experience.
• Language: English and Vietnamese
• Computer: Microsoft Office, particularly Excel and Powerpoint (or like presentation system)
• Ability to learn and keen to improve knowledge in the field of Customer Experience.