• Responsible for the live chat communication (pre-sales & after-sales) of customers.
• Responsible for the maintenance of private messages and comments on the brand's official social media.
• Respond to customer needs in a timely manner, guide purchases, and improve customer retention and conversion of consultation.
• Help customers deal with after-sales problems according to the SOP process and improve customer satisfaction.
• Accurately fill in the customer service work tickets as required to ensure the completeness and accuracy of the work tickets.
• Participate in cross-department/cross-team communication, and promote the rapid resolution of various pre-sales and after-sales problems.
• Closely coordinate with the international team, maintain consistency, and continuously improve customer satisfaction.

Working hours

• Day shift: 10:00 a.m - 19:00 p.m (5 days/week) 
• Night shift: 3:00 p.m - 0:00 a.m (5 days/week - 2 days work from home)

• Has the ability to create and/or produce documents.
• Have 1-3 years experience in a similar position.
• Being fluent (listening, speaking, reading, writing) in English.