• Participate in customer discovery and requirement-gathering workshops to understand business objectives, processes, pain points, and requirements.
• Document business requirements and translate them into clear use cases, process flows, customer journeys, and functional requirements.
• Support Business Solution Consultants in designing solutions using Antsomi’s ecosystem, including CDP, Marketing Automation, Loyalty, Ecommerce, and Gamification.
• Configure and validate standard business use cases on Antsomi platforms under guidance from senior consultants.
• Support key implementation activities including solution validation, UAT, user training, go-live, and post-launch support.
• Perform basic validation of customer data, business rules, customer journeys, segments, campaigns, and platform configurations.
• Work with Technical Solution Consultants, Data Services, Platform Operations, Product, and Technology teams to clarify requirements and resolve implementation issues.
• Prepare and maintain business requirements, solution documents, user guides, meeting notes, and other project documentation.
• Monitor assigned tasks and customer requirements to ensure commitments are completed on time.
• Support the tracking of solution adoption and identify potential areas for improvement.
• Continuously build knowledge across Antsomi products, customer engagement use cases, and industry best practices.
• Gradually take ownership of standard use cases and smaller customer projects as your consulting capabilities develop.

• 2+ years of experience in Business Analysis, CRM, Digital Marketing, Ecommerce, Loyalty, Customer Engagement, MarTech, SaaS Implementation, or a related field.
• Good analytical and structured problem-solving skills.
• Ability to understand business requirements and translate them into clear processes or functional requirements.
• Basic understanding of at least one of the following areas:
  • CRM / Customer Data Platform
  • Digital Marketing / Marketing Automation
  • Customer Journey & Engagement
  • Loyalty & Rewards
  • Ecommerce
• Comfortable working with technology, data, and digital platforms.
• Good communication and presentation skills.
• Good documentation skills and attention to detail.
• Ability to collaborate with both business and technical teams.
• Good English communication skills for meetings, documentation, and presentations.
• Strong willingness to learn new products, technologies, and business domains.

Nice to Have

• Experience with platforms such as Salesforce, HubSpot, Adobe, Braze, Insider, MoEngage, or similar CRM, CDP, MarTech, Loyalty, or Ecommerce platforms.
• Basic knowledge of SQL, APIs, JSON, event tracking, or system integrations.
• Experience creating customer journeys, segmentation, campaigns, loyalty programs, or Ecommerce use cases.
• Experience working with B2B or enterprise customers.
• Experience in industries such as Retail, F&B, Ecommerce, FMCG.
• Familiarity with tools for process mapping, requirements management, analytics, or project collaboration.